All orders are subject to stock availability. Should an item be sold out, we will contact you via phone or email and refund the money paid for the item to the original method of payment.

Revella The Label collections are produced with limited stock and can sell out quickly. Once they have sold out, they are unlikely to be back in stock again.

Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 60 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

If you are missing part of your order, please check:

1. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.

2. The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.

3. If your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.

We process refunds using the original form of payment.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).